We can make changes or cancellations within 24 hours of your order being placed, as long as it hasn’t been processed or packaged. If you’d like to update or cancel your order, please email us at support@luverajewelry.com with your order number as soon as possible.
Our standard processing time is 1–3 business days, after which your order is shipped. The total delivery time depends on your location:
- USA: 6–12 business days
- UK: 6–10 business days
- Germany: 6–10 business days
- Canada: 6–15 business days
- Australia: 5–15 business days
- New Zealand: 6–10 business days
Yes! We offer free shipping on all orders above $99 / £99 / €99, depending on your country’s currency.
No. All prices include duties, taxes, and import fees, so you won’t have to pay anything extra upon delivery.
Yes, we accept returns within 30 days of delivery. The jewelry must be unworn, in perfect condition, and returned in its original packaging.
Due to hygiene and personalization, we cannot accept returns or exchanges for earrings or engraved/personalized pieces.
A small 10% restocking fee applies to all cancelled or returned orders to cover payment and processing costs. Original shipping fees are non-refundable.
Simply email us at support@luverajewelry.com, and our team will guide you through the process.
Our jewelry is crafted from high-quality materials including 925 Sterling Silver, 18k Gold Vermeil, and 18k Rose Gold Vermeil. Each silver piece is rhodium-plated to enhance shine and prevent tarnish, ensuring long-lasting beauty and durability.
To preserve its shine and longevity, we recommend avoiding contact with water. Showering, swimming, or exercising while wearing your jewelry may cause plating to fade over time.
Store your jewelry in a dry, cool place — ideally in the pouch it came with — and keep it away from direct sunlight, moisture, and cosmetics. To clean, use a soft polishing cloth and avoid chemical cleaners.
No — our jewelry is made from non-tarnishing metals and carefully plated to ensure long-lasting brilliance. With proper care, your pieces will maintain their original glow for years.