We can make changes or cancellations within 24 hours of your order being placed, as long as it hasn’t been processed or packaged. If you’d like to update or cancel your order, please email us at support@luverajewelry.com with your order number as soon as possible.
Most orders are processed within 1–3 business days before shipping.
Engraved pieces generally follow our standard processing time. However, custom name necklaces that are individually made to order require up to 7 additional calendar days for production before they are shipped.
Once your order has been dispatched, the estimated delivery times are:
- USA: 4–7 business days
- UK: 4–7 business days
- Germany: 4–7 business days
- Canada: 4–10 business days
- Australia: 4–10 business days
- New Zealand: 4–10 business days
Please note that these are estimated delivery times and do not include the processing or production period.
Yes! We offer free shipping on all orders, with no minimum purchase required.
No. All prices include duties, taxes, and import fees, so you won’t have to pay anything extra upon delivery.
We accept eligible returns within 30 days of delivery. The jewelry must be unworn, in perfect condition, and returned in its original packaging.
Due to hygiene requirements and the custom nature of personalized products, we cannot accept returns or exchanges for earrings, engraved pieces, or personalized jewelry.
Please check all names, spelling, numbers, and other personalization details carefully before placing your order.
Please contact us at support@luverajewelry.com as soon as possible and include your order number, a description of the issue, and clear photographs of the item.
We will review the issue and help arrange an appropriate solution.
A small 10% restocking fee applies to all cancelled or returned orders to cover payment and processing costs. Original shipping fees are non-refundable.
Simply email us at support@luverajewelry.com, and our team will guide you through the process.
Our jewelry is crafted from high-quality materials including 925 Sterling Silver, 18k Gold Vermeil, and 18k Rose Gold Vermeil. Each silver piece is rhodium-plated to enhance shine and prevent tarnish, ensuring long-lasting beauty and durability.
To clean, use a soft polishing cloth and avoid chemical cleaners.
No — our jewelry is made from non-tarnishing metals and carefully plated to ensure long-lasting brilliance. With proper care, your pieces will maintain their original glow for years.