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Shipping policy
At Luvera Jewelry, each piece is carefully prepared, packaged, and shipped with love to ensure it reaches you beautifully and safely.
PROCESSING TIME
Most orders are processed within 1–3 business days before shipping.
Engraved pieces generally follow our standard processing time. However, custom name necklaces that are individually made to order require up to 7 additional calendar days for production before they are shipped.
DELIVERY TIME
Once your order has been dispatched, the estimated delivery times are:
| Destination | Estimated Delivery Time |
|---|---|
| Ireland | 4–7 business days |
| USA | 4–7 business days |
| United Kingdom | 4–7 business days |
| Germany | 4–7 business days |
| Canada | 4–10 business days |
| Australia | 4–10 business days |
| New Zealand | 4–10 business days |
Please note that these are estimated delivery times and do not include the processing or production period.
Free Shipping
Enjoy Free Shipping on all orders.
Order Tracking
Once your order has been shipped, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey in real time.
Delays
While we always strive for timely delivery, unexpected delays may occur due to customs inspections or postal issues. We appreciate your patience and understanding in such cases.
Duties & Taxes
For orders to the USA, UK, Ireland, Germany, Canada, Australia, and New Zealand, all applicable duties, taxes, and import fees are included in the price at checkout. You won’t be charged anything extra on delivery.
Order Changes & Cancellations
We understand that plans can change!
You may cancel or modify your order within 24 hours of placing it.
We can only update or cancel your order if it hasn’t yet been processed or packaged. As soon as possible, please email us at support@luverajewelry.com with your order number and the details of the changes you’d like to make.
Once an order has entered processing or has been shipped, we’re unable to make changes or issue a cancellation.
Lost or Damaged Packages
In the rare case your package arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery) at support@luverajewelry.com. We will open an investigation with the carrier and, if confirmed, arrange a replacement or refund.
Need Help?
If you have any questions about your order or delivery, please contact us at
support@luverajewelry.com— we aim to respond to all inquiries within 24 hours.