Refund policy

At Luvera Jewelry, we want you to absolutely love your piece. Every item is crafted with care, and your satisfaction means everything to us. If, for any reason, you’re not completely happy with your purchase, we’ll do our best to make things right.

We gladly accept returns within 30 days of delivery for a refund. To be eligible, your jewelry must be unworn, in perfect condition, and returned in its original packaging. Please note that the original shipping cost is non-refundable, as it covers standard delivery expenses.

Because of the unique nature of certain items, we’re unable to accept returns or exchanges for personalized pieces or earrings for hygiene reasons.

A small 10% restocking fee applies to all cancelled or returned orders. This fee helps us cover merchant and processing costs associated with your transaction.

To start a return, simply send us an email at support@luverajewelry.com with your order number and a brief note about your request. Our team will guide you through every step to ensure a smooth and effortless process.